WR Service

Wiktoria
5 Star
I am beyond thrilled with the loft extension completed by we service. Their team was professional, efficient, and highly skilled, transforming our space into a stunning, functional area. They listened to our needs, provided insightful suggestions, and delivered on every promise. The project was completed on schedule, with meticulous attention to detail. Their craftsmanship is exceptional, and they kept the worksite clean and organized. Communication was seamless throughout the process, making the experience stress-free. I highly recommend wr service for anyone looking for quality and reliability in home renovations. Thank you for an outstanding job!
Saturday 25th May 2024

Saz W
5 Star
WR Services did my loft extension which also included adding a shower room. They were hard working, reliable, knowledgeable and very focused on delivering high quality work. When unforessen issues with the house were discovered (previous owners had caused unseen damage,) WR Services were able to come up with cost effective solutions that enable me to continue with my plans. Radek's impressive level of knowledge, creativity and immense desire to be helpful, meant that this ended up being a very smooth project. I am very happy with my extension and would happily recommend WR Services.
Friday 22nd March 2024

Andrew McLeish
1 Star
WR Service Limited (WR) carried out, a D&B roof contract amounting to £72,577 & fitting out contract for £39,970 for me in 2015 / 2016. I was working out of the country, so WR proposed that it would provide photographs and a progress statement fortnightly to facilitate the valuation / payment procedures. It provided some photographs & I gave up asking for the same. On completion, I was generally pleased with the quality of WR’s work, however, in time, issues became apparent, such as the quality of the paint. The main issue, however, was created by WR’s attitude, which was unprofessional & dismissive – hoping that problems would resolve themselves. There were some other more fundamental problems, which were: 1. Drainage and guttering installations. Not resolved to this day. 2. WR had built-in previously dismantled mirrored wardrobes that my tenant had stored in the eaves of the house. After WR left site, at my expense, these mirrored wardrobes had to be cut up to enable them to be removed so that the eaves cupboards could be used as intended. I had intended to re-use the mirrored wardrobes in one of the bedrooms, but their replacement, due to WR’s mismanagement, became a fait accompli. 3. In the main bathroom WR: a. Disposed of a cast iron bath and replaced it with a pressed steel item, without any discussion. b. Installed clear glass (instead of opaque) in a large window. c. Installed a towel rad on the heating circuit. d. Wrongly handed the entrance door (causing it to strike the aforementioned towel rad). 4. In the loft WR: a. Installed the towel rad on the heating circuit. b. Installed the rad in the walk-in wardrobe on the hot water circuit. c. Wet room, the drainage slope was insufficient meaning that water escaped from the room into the bedroom. WR never accepted responsibility for this and I ended up installing a stone bund and a shower rail and curtain to partially obviate the problem. d. The last item causes issues when using the WC in the wet room (the path to the WC is usually wet). 5. WR finished significantly late on both contracts. 6. WR provided no handover files (products used, names, numbers etc.) Whilst, I am not happy about the above listed issues, I have either lived with them or resolved them myself, at no cost penalty to WR. I only became aware of the following issues (at 7. below) in October 2023, when a piece of plastic came loose from my roof dormer (the noise of it flapping woke my son). I video-ed the item and sent same to WR, who told me that it was the dormer flashing that had snapped in two, but which was out of warranty. When I informed WR that I had bought and paid for a lead flashing, WR kept repeating that my work was out of warranty. WR’s refusal to return and replace the flashing caused me to look more closely at other issues. 7. WR used materials that were not as agreed and paid for: a. The aforementioned plastic in lieu of code 4 lead for flashings to sides of a large dormer window. b. From photographs that WR provided, I can see that OSB boarding in lieu of WBP hardwood plywood has been used to form a large dormer window. c. I have noticed that WR priced for a 6-panelled fire door to the loft area (to match those in the rest of the house), but, in lieu, installed a plain flush door. There could be still further issues. The one I am most concerned about is the installation (or not) of a vapour barrier preventing condensation transfer from the living space into the roof structure. I have asked for WR to provide me photos (not provided contemporaneously) to prove that it installed a vapour barrier (VB) between the plasterboard and insulation, and they have ignored this request. I have checked the building inspector’s (BI) exchanges with WR over this particular matter. WR informed the BI that insulation was installed, but no evidence of a VB was ever provided. I have informed WR that they have cheated me by installing cheaper alternatives but they have ignored my references to this subject. WR's response to the above contains inaccuracies. I fully stand by everything stated above.
Friday 19th January 2024

Robert Renak
5 Star
WR Service can be relied on to assess a problem, and deal with it effectively. Above all, they can be trusted to do the right job at a fair price
Tuesday 19th March 2024

Vince Cassar
5 Star
WR Services did a fantastic job. We were so impressed with the team that completed the work. Their timekeeping was impeccable, turning up on time, every day and completing a full day's work. Before leaving they would make sure to clean the area completely. The work was done to a high standard. What impressed us the most was the amount of preparation and attention to detail. We were so happy with WR on every level we had them do our bathroom and are currently completing the refurbishment of our kitchen/dining room/hallway and installing a new kitchen. Couldn't recommend them more highly.
Saturday 6th March 2021